Refund / Cancellation Policy
Geek Station maintains separate refund policies based on the type of purchase made. Below mentioned are our cancellation, return and refund policies with regards to the tech support services we provide.
Subscription Plan Refund:
For Subscription Plans (Annual or other Unlimited Service Plan time periods), refund requests will be honored within the first 15 days of the subscription. Post 15 days, if Geek Station has successfully resolved one or more cases, the Subscription Plan fees may not be fully refundable.
We offer a full refund policy to our clients on services cancellation valid for 7 days, but some cases may require more thorough review before sanctioning the refund that overrides this refund policy. Please check with our representative for a specific policy before applying for a refund.
Single-Incident Plan Refunds:
For Single-Incident Plans,
- Unused Single-Incident Plans must be used within 15 days of purchase. No refunds will be issued for unused Single-Incident Plans after 15 days.
- A used Single-Incident Plan is eligible for a refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Geek Station technician. If a refund request is not received within 7 days, the Single-Incident Plan will not be honored for a future issue/incident.
Changes to this Refund Policy:
Geek Station reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such updates or other modifications at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified.